Service Technician Level 2

We are seeking a Service Technician Level 2 to provide reliable IT support across desktops, servers, networks, and remote access solutions. This role involves direct communication with customers, hands-on troubleshooting, and escalation when needed. The ideal candidate brings practical experience with Windows environments, virtualization, backups, and user migrations.

Key Responsibilities

• Communicate with customers as needed, keeping them informed on incident progress, upcoming changes, or agreed outages
• Provide IT support on technical issues involving workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, and software
• Deliver technical support at the network level, including WAN / LAN connectivity, routers, firewalls, and security
• Assist with remote access solutions, such as VPN and Terminal Services
• Escalate service requests requiring higher-level engineer support
• Accurately log and complete timesheets on a regular basis
• Troubleshoot Windows OS (10, 8, 7) desktops, including printer setup and connectivity issues
• Provide basic support for Microsoft Windows Servers (2008–2022)
• Work effectively in virtual environments such as Hyper-V or VMware
• Configure and maintain backup technologies, including Datto, Veeam, Symantec, and CloudBerry
• Diagnose and resolve WAN and LAN issues in a timely manner
• Support PC hardware repairs and replacements when needed
• Deploy and migrate users from old PCs to new PCs
• Collaborate with SME businesses to directly support and strengthen their IT infrastructure

Requirements

Helpful but not required Certifications

Schedule : Monday through Friday. 8AM to 5PM (CST)

Benefits

📌 Before You Apply, Please Read :

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear :

⏰ These are professional roles with set schedules defined by the client.

Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.

You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.

Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.

You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.

We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.