Tier 3 Technician

We are seeking a technician to join our team. This is a senior-level technical role requiring a highly experienced professional who can handle escalated tickets, manage Microsoft 365 and Azure environments, implement security tools, and execute compliance-related projects with minimal oversight. The ideal candidate is proactive and confident in client-facing roles.

Key Responsibilities

• Manage escalated Tier 2–3 tickets.
• Perform Microsoft 365 and security configuration work.
• Execute compliance-related remediation and project tasks.
• Onboard / offboard client devices.
• Lead or assist with migration and rollout projects.
• Maintain and update documentation in ITGlue.
• Help organize and automate compliance processes and controls.

Requirements

Technical Requirements

Nice to Have

Experience with :

Schedule : Monday through Friday 8AM to 5PM (CST)

Benefits

📌 Before You Apply, Please Read :

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear :

⏰ These are professional roles with set schedules defined by the client.

Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.

You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.

Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.

You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.

We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.