IT Level 3

We are looking for an adaptable IT professional with hands-on experience in cloud, server, networking, and security solutions. You have a track record of installing, configuring, and maintaining a broad range of platforms and tools, from Microsoft 365 and AWS to firewall, backup, and ticketing systems. If you are resourceful, detail-oriented, and comfortable adjusting to evolving client needs, you’ll thrive in this role.

Key Responsibilities

• Installation, configuration and maintenance of Office 365, Google Workspace or Amazon AWS products.
• Installation, configuration and maintenance of Windows Server and other servers.
• Medium / high management of programming languages required for the installed services.
• Analysis and Comparison of different IT services to select the optimal ones for customers.
• Optimization and scalability of purchased hardware and software.
• Installation, configuration and maintenance of Email and DNS services, among others.
• Installation, configuration and maintenance of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Todyl, among others.
• Installation, configuration and maintenance of remote connection software such as ConnectWise, Datto, among others.
• Installation, configuration and maintenance of backup and virtualization platforms such as Datto, MSP360, NinjaOne, among others.
• Generation of troubleshooting documentation and software management on platforms such as ITGlue. Good Customer Service.
• Installation, configuration and maintenance of ticketing systems such as Autotask, Syncro, ConnectWise.

Requirements

Access to the highest technical resources for troubleshooting and feature development.

Administration experience with Office 365, Google Workspace, or AWS.

Troubleshooting skills across Windows, Linux, macOS, and Windows Server environments.

Proven ability in remote software installation and management.

Experience in local network administration and IP addressing.

Excellent customer service skills, ticket management, and business documentation creation.

Proficient in administering email filters, DNS, and IT security tools.

Experience managing backup, firewall, and virtualization software.

Advanced knowledge in server and cloud service administration.

Programming skills for task automation.

Installation and maintenance of servers and cloud solutions.

Hands-on experience with various network administration software.

Ongoing evaluation and optimization of client-facing applications.

Relevant certifications in the offered technical services.

Soft Skills :

Team player

Willingness to help

Outside-the-box thinking

Schedule : Monday through Friday 8 : 00am to 5 : 00pm (GMT -5-00) Eastern Time

Benefits

Competitive pay in US Dollars.

You'll get to work with some amazing, respected business professionals.

We really value and encourage input from our team members.

We offer different payment methods (Zelle, Face Bank, Binance)

You'll get paid every two weeks

We'll provide you with the necessary equipment to work : Laptop, headset, mouse, and mouse pad.

Birthday and work anniversary celebrations.

Alliances with many brands grant extra benefits to freelancers.

Weekly recreation dynamics that foster a healthy work environment.

📌  Before You Apply, Please Read :

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear :

⏰  These are professional roles with set schedules defined by the client.

Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝  You will be part of the client’s team.

You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈  KPIs and goals matter.

Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫  Training may be required.

You might need to complete training to fully understand your role, tools, and client processes.

🎯  Commitment and responsibility are essential.

We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀  Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.